TEST - MAT Cover - Customer Services and Business Relationship Co-ordinators

As a Customer Services and Business Relationship Co-ordinator, you will play a key role in delivering exceptional service to our UK and International customers. Reporting directly to the Customer Services Manager, you will be responsible for managing day-to-day customer service operations and coordinating transportation logistics to ensure the timely and accurate delivery of our products.

You will be the first point of contact for our valued cu

About The Company

Maldon Salt is a fourth-generation family-owned business with almost 145 years of craftsmanship at its heart. Our unique pyramid shaped sea salt flakes have been hand-harvested using the same traditional methods since 1882 and are recognised globally as the finest of sea salts, exporting to over 60 countries worldwide. Trusted by chefs and cooks around the world and recognised by the Royal Household, we have proudly held the Royal Warrant as official purveyors of sea salt since 2012.

Today, Maldon Salt combines this unique heritage with innovation—remaining true to our roots whilst inspiring new generations of food lovers with an expanding portfolio of salts and seasonings.

As a business, we take our corporate social responsibility to our customers, partners, and our ourselves seriously, continually seeking ways to reduce our environmental impact. This includes initiatives such as lowering carbon emissions and using carbon-balanced packaging. In partnership with the World Land Trust, Maldon Salt supports global conservation efforts, helping protect threatened habitats and wildlife with every box produced. This ongoing commitment reflects our dedication to global environmental sustainability and responsible business practices.

Key Responsibilities

• Manage the full administrative process related to customer order fulfilment, ensuring timely and accurate service delivery.
• Maintain up-to-date customer and sales data within the Sage system, ensuring accuracy and consistency.
• Ensure all customer-specific packing requirements are recorded and accessible to both the office and packing teams.
• Generate and supply all necessary export labels to the warehouse promptly.
• Coordinate with the Operations team to align packing schedules with customer delivery expectations.
• Maintain proactive and clear communication with customers

Knowledge, Skills & Experience Required

Key Behaviours & Attributes

Qualifications

Licences/Other Requirements

Benefits